Privacy Policy
At SALT, we respect your privacy and are committed to protecting your personal information.
Information Collection: We collect only the information necessary to plan and deliver your experience, such as your name, contact details, travel dates, and any preferences or health information you choose to share.
Use of Information: Your information is used solely for the purpose of organizing your travel experiences with us. We do not sell or share your personal data with third parties, except with trusted partners directly involved in delivering your experience (e.g., transport operators or venues), and only as required.
Data Security: Your information is securely stored, and we take reasonable steps to protect it from unauthorized access or disclosure.
Communication: We will not send you marketing communications unless you have opted in to receive them. You may request access to or deletion of your information at any time by contacting us directly.
Terms & Conditions
Confirmation: For public bookings made directly with SALT, full payment is required to confirm your experience. Once payment is received, you will receive a written confirmation of your booking details.
Cancellations & Refunds
We understand that plans can change. Our cancellation policy is as follows:
- More than 7 days prior to your experience: Full refund.
- Between 48 hours and 7 days prior: 50% refund.
- Within 48 hours: No refund.
In cases where weather, safety, or access conditions require us to modify or cancel an experience, we will offer an alternative date, an adjusted itinerary, or a refund where appropriate.
Client Responsibilities
Guests are responsible for informing us of any relevant medical conditions, mobility considerations, or other factors that may affect participation in the experience. We recommend all guests have travel insurance that covers adventure activities where applicable.
Health & Safety
At SALT, health and safety are foundational to everything we do.
Guide Training: All of our guides hold current Pre-Hospital Emergency Care (PHEC) certification, ensuring they are equipped to handle emergency situations in remote environments.
Vehicle Safety: Our fleet vehicles are maintained to a high standard and carry valid Certificates of Fitness in accordance with New Zealand Transport Agency (NZTA) regulations.
Safety Management: We operate under a comprehensive Safety Management System that meets the requirements of AdventureMark, New Zealand’s outdoor safety audit standard.
Regulatory Compliance: We adhere to the Health and Safety at Work Act 2015 and follow WorkSafe New Zealand's guidelines for managing health and safety risks. Our operations comply with regulations set by the Department of Conservation (DOC), Land Information New Zealand (LINZ), and the Queenstown Lakes District Council (QLDC), ensuring responsible access to public lands and facilities.
Risk Management: Each experience is planned and delivered with real-time risk assessment, daily condition checks, and guide discretion to postpone, adjust, or cancel if safety could be compromised.
If you have specific accessibility or medical needs, please let us know in advance—we will always do our best to accommodate.
